Automatic Payments: A credit card is required to be on file for monthly tuition.  If you need to cancel a recreational class, we require a 7-day notice prior to your charge date (charge date is always the 1st of the month).  Team and Xcel requires a 30-day written notice for cancellation.  Cancellation requests must be made by emailing the office at biggirlsteam16@gmail.com.

Refunds/Returned Checks: There are no refunds for our monthly enrollment program.  If any checks are returned due to insufficient funds or for any other reason, there will be a $32.00 fee charged to your account.

Make-up Classes: Please call the office at 630.323.6244 or email biggirlsteam16@gmail.com to schedule a make-up class.  Students are allowed up to 2 makeup classes per month.

Hair & Attire: All girls should have their hair pulled back out of their face. Appropriate gymnastics apparel should be worn. This includes leotards, or shorts and a fitted or tucked in shirt. Please do not have your child wear tights or leggings as your child may slip on the equipment.  All ninjas have a Ninja Shirt that should be worn to each class.  The ninja shirts can be purchased in the office on the first day of class.  They will wear their shirt with a pair of athletic shorts or pants.  No shoes are to be worn inside the gym.  Please no jewelry as it may get lost or broken during class.

Health Policy: If your child is sick, please do not send them to class for the safety of other students and staff. If they are showing visible signs of illness, including a cough, we will kindly send them out of class to be sent home with a parent or guardian.  If your child misses a class due to an illness, please call the office to schedule a make-up at 630.323.6244. 

Nuts: We are a nut-free facility.  Please do not send your child with any snacks containing nuts (this includes trail mix).

Drinking Fountain:  We do have a drinking fountain, however we do suggest that every child bring's their own waterbottle. 

Parking: There is no parking on the street due to village law.  There is additional parking in the back of the CM International lot directly across the street from BIG.

**NO PARENTS ARE ALLOWED IN THE GYM DURING CLASSES EXCEPT DURING TEENY TOTS CLASSES or PRESCHOOL OPEN GYMS.**